Get expert help defining and improving how your business works with customers.
Turn your goals for customer acquisition, value delivery, retention and expansion into a clear operating model your teams can work from.
Through a focused Design Accelerator or an ongoing Design Partnership, we bring the specialist expertise to help you build, review and improve that model in Valueflow.
Choose the expertise and support your business needs.
From a focused project to ongoing improvement, our services combine Valueflow with specialist involvement tailored to your priorities.
Design Accelerator
Get a critical customer journey or process properly defined.
A focused engagement to address a priority challenge in how your business works with customers.
We help you understand the current situation, establish how the work should happen, develop a structured operating model and identify the improvements needed to move forward.
What you can expect
A clearly defined project scope and objectives.
A structured operating model developed in Valueflow.
Expert-led review of gaps, risks and improvement opportunities.
A reviewed operating model with agreed implementation priorities and next steps
Engagement
One-time, defined-scope project.
Platform access
Included for the agreed project and handover period.
Keep improving without building an internal team of specialists.
An ongoing engagement that combines Valueflow with the specialist involvement needed to develop and improve your customer operating models as your business evolves.
We help you identify priorities, develop and review operating models, and make agreed improvements through a recurring working relationship.
What you can expect
Ongoing identification and prioritization of improvement opportunities.
Regular reviews and working sessions.
Development and refinement of agreed operating models.
Continued specialist guidance as your priorities evolve.
Years of customer lifecycle expertise, now working through Valueflow.
Valueflow's services build on the experience developed through Valuize, a specialist consultancy founded in 2017 to help B2B technology companies improve how they acquire, onboard and deliver value to customers.
Through that work, we developed approaches to customer outcome definition, customer lifecycle design and operating-model improvement.
That experience informed both the methodologies behind our services and the development of the Valueflow Platform.
Today, we combine that specialist knowledge with the Valueflow platform to help businesses define and optimize their customer lifecycles with maximum speed and agility.
Experience defining and improving customer lifecycles, journeys and operating models for B2B technology businesses.
Customer outcome methodology
Experience connecting intended customer outcomes with the activities, responsibilities and processes required to support their delivery.
Structured, repeatable approaches
Methodologies developed through Valuize, including ValueXperience, Value-based Outcome Design and Outcome-led Customer Lifecycle Design.
How we develop and improve your operating models.
1
Agree what needs to change
Establish the customer journey or process in scope, the business context and what the new model needs to address.
2
Build the model in Valueflow
Define the stages, activities, ownership, handoffs and criteria that explain how the work should happen.
3
Review and refine
Use specialist judgment and Valueflow's AI to identify gaps, risks and improvements, then agree the changes.
4
Handover or continue
Confirm implementation priorities and hand over the agreed model, or continue developing it through a Design Partnership.
Which customer journey or process would you improve first?
Tell us what needs attention and where your team needs additional expertise or capacity. We'll discuss whether a focused Design Accelerator or ongoing Design Partnership is the right approach.
