Intelligent Customer Lifecycle Design

Introducing ValueFlow: The world’s first purpose-built intelligent design platform for B2B companies seeking to build customer lifecycles that drive efficient and scalable recurring revenue.

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KEY FEATURES

Welcome to ValueFlow

In a world where your customer lifecycle design is as critical as your product design, ValueFlow revolutionizes how you can intelligently roadmap and design a cross-functional approach to delivering customer outcomes and sustainable recurring revenue.

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Roadmaps
Plan, prioritize and measure customer lifecycle design initiatives across your organization to drive continuous improvement of customer experience.
  • Strategic Initiative Planning
  • Cross-Functional Collaboration
  • Agile Workflows
  • Design Canvas Drill-down
  • Roadmap Management
  • Data-Driven Triggers
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Design
Collaboratively create, integrate and optimize the design of your customer lifecycle phases, stages, playbooks and outcome-based customer journeys using Valueflow’s purpose-built intuitive design canvases.
  • Interactive Design Canvases
  • Best Practice Templates
  • Lifecycle and Journey Views
  • Collaborative Playbook Creation
  • Risk & Opportunity Alerts
  • Outcome Design Frameworks
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Intelligence
Leverage AI and data from your CRM, customer success platform and other systems of customer action to identify what is and what is not working in your customer lifecycle design and instantly action design improvement opportunities.
  • Design Performance Metrics
  • Recommendation Models
  • Lifecycle Impact Analysis
  • Automated Design Triggers
  • Risk Detection & Mitigation
  • Design Reporting & Governance
BENEFITS

Unlock the Full Potential of Your Customer Lifecycle

ValueFlow empowers your teams to integrate customer journey mapping, service blueprinting, and process engineering to design best-in-class, efficient and scalable customer experiences that drive customer acquisition, adoption, retention and expansion. With Valueflow, you can:

Boost Customer Retention and Growth

Ensure that every phase, stage and process in your customer lifecycles—from acquisition to renewal—deliver value, driving higher retention and expansion opportunities.

Optimize Organization Efficiency

Navigate the design of your customer lifecycles to identify and fix gaps, redundancies and risks that exist across your teams, roles and processes focused on serving customers.

Enhance Cross-Functional Collaboration

Break down cross-functional silos and align departments around a shared interactive understanding of how your customer lifecycles work and could work in the future, creating a seamless customer experience.

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DEMO

See Valueflow in Action

Watch how Valueflow integrates customer journey mapping, service blueprinting, and process engineering into a unified platform that simplifies the process of designing, iterating, and optimizing every stage of the customer lifecycle. Learn how our platform helps you move beyond static tools like PowerPoint and spreadsheets to create a strategy that scales.

Move beyond static tools to create a dynamic, scalable strategy across every customer touchpoint.

INTEGRATION

Intelligent Design Performance

Valueflow connects with the major platforms that serve as the systems of action for your customer lifecycle like your CRM and customer success technology to integrate customer lifecycle performance insights directly into your Valueflow roadmaps and designs for continuous optimization.

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Ready to Transform The Design Of Customer Experience?

ValueFlow helps you design smarter, more effective customer lifecycles that drive growth and efficiency. Start optimizing today.

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Bio

Matthew Wagner is ValueFlow’s CTO. Bringing to the table an extensive
background in support, integration, and new product development. Matthew
is passionate about SAAS and creating new tools and features that users
love. He is driven by agile methodologies and loves working in fast paced,
ever changing environments.

When not at work, he’s a homebody, often found cooking up new recipes,
tackling DIY projects, or enjoying time with family.

Bio

Jay Bouros combines a passion for innovation in the B2B SaaS industry with
a strategic approach to product management, agile methodologies, and
customer success. As Chief Product Officer, he draws on extensive
experience leading product teams through transformative journeys,
establishing best practices, and driving net dollar retention for enterprise
clients. His work is defined by a commitment to aligning product vision with
customer needs, crafting scalable solutions, and fostering seamless cross-
functional collaboration.

Jay loves hiking with his dog and flying whenever he can after receiving his
pilot’s license.

Bio

Before founding Valueflow, Ross spent seven years building Valuize, a
leading consulting firm dedicated to helping enterprise B2B tech companies
design and execute customer lifecycle strategies that enhance customer
value, retention, and growth. With over 13 years of experience in B2B
recurring revenue organizations, Ross has led and shaped strategies across
Sales, Sales Engineering, Customer Success, Services, and Partnerships.

Outside of work, Ross finds joy in the ocean and mountains, fueling his
passion for surfing and snowboarding.